Buying a first home can feel overwhelming for a number of reasons, particularly when navigating the complexities of securing a mortgage. That’s where a mortgage broker like Gail Reid Mortgage Services can make all the difference; with expert knowledge and personalised guidance, we can help simplify the process, ensuring buyers feel confident and supported at every step.
For Sara and her partner Gary, reaching out to Gail Reid Mortgage Services early in their home-buying journey proved invaluable. Unsure of where to start, they quickly found reassurance through the team’s expertise and dedication.
From their initial consultation, Sara and Gary felt guided through the process, making what first seemed complicated far more straightforward. We caught up with Sara to find out more…
What were your circumstances when you were looking to move home?
“As first-time buyers, we felt clueless about the whole mortgage process. We had no idea where to start or what to expect, and we thought buying a home was going to be a huge, overly complicated ordeal that would take months – or even longer! It was overwhelming, and we were worried that we were in over our heads before we even started.”
What stage were you at in the process when you decided to get in touch with Gail? Had you made a lot of decisions already or were you still exploring your options?
“We were right at the beginning of the process when we reached out to Gail and the team. We had managed to save part of our deposit, but beyond that, had no idea what our next steps should be.
“Gary and I knew that we needed help with our buying journey, so we started searching for mortgage advisers online and came across a number of recommendations for Gail Reid Mortgage Services, so we decided to reach out. And honestly, it was one of the best decisions we made during the whole process!”
Can you share a summary of what the process looked like for you?
“From the very start, our experience with Gail Reid Mortgage Services was incredibly positive. We had our first meeting with Laura in person, and right away she put us at ease by walking us through the mortgage process. She explained what we could expect and answered every single one of our questions clearly – no matter how small or silly we thought they might be. This really helped us build our confidence as first-time buyers!
“From our initial consultation at the beginning of March, things moved much faster than we expected. Within just 2-3 hours of sitting down with Laura, we had our mortgage in principle. Then a week later, after falling in love with a property that was slightly higher in value, we got a new mortgage in principle in place without any hassle. Shortly after this, we secured our full mortgage offer and within 6 weeks of our first meeting with Laura, we got the keys to our new home!
“Throughout the process, Laura and the team were always available for any questions or guidance. Laura often sent us updates in the evenings and was happy to take calls whenever we needed advice or reassurance. We were fortunate enough to buy a new build home, so there was no chain involved, but I genuinely believe that without the help and support of the team at Gail Reid Mortgage Services, we’d still be looking for our first home and unsure of where to start with the mortgage process.”
What stood out to you most when working with Gail Reid Mortgage Services?
“The biggest standout to us was Laura Mackay. She was incredible throughout the entire process – always there when we needed her and so knowledgeable. But honestly, the entire team at Gail Reid Mortgage Services was excellent. They made everything feel easy and were so approachable, which really helped reduce the stress we were feeling as first-time buyers.”
What would be your advice to other people considering reaching out to a mortgage adviser – for moving home and for remortgaging?
“Our advice would be simple – get in contact with the team at Gail Reid Mortgage Services. They are incredible – so knowledgeable and approachable and really make the entire process easier. Whether you’re a first-time buyer like we were, or looking to remortgage, having their expertise and support can make all the difference.”